Returns & Refunds Policy

Our Return Policy

At Beacon Commerce Hub, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our hassle-free returns process.

Eligibility for Returns

You may return products within 30 days of delivery if:

• The product is unopened and unused
• The product is in its original packaging
• You have the proof of purchase (order confirmation or receipt)
• The product is not a final sale or clearance item

Non-Returnable Items

The following items cannot be returned:

• Opened or used products (for health and safety reasons)
• Products without original packaging
• Final sale or clearance items
• Gift cards
• Products returned after 30 days

How to Return

Step 1: Contact Us

Email us at [email protected] with:

• Your order number
• The item(s) you wish to return
• Reason for return

Step 2: Receive Return Authorization

We will review your request and send you a Return Authorization (RA) number and return instructions within 2 business days.

Step 3: Ship Your Return

Pack the item securely in its original packaging and ship it to our returns address. Please include your RA number on the package.

Return Address:
Beacon Commerce Hub
Suite 1, Level 1, 3 Figtree Drive
Sydney Olympic Park NSW 2127
Australia

Step 4: Receive Your Refund

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Refund Information

Refund Amount

• Full refund for eligible returns in original condition
• Original shipping costs are non-refundable unless the return is due to our error
• Return shipping costs are the responsibility of the customer unless the return is due to our error

Refund Processing Time

• Credit/Debit Card: 5-10 business days
• PayPal: 3-5 business days

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with:

• Your order number
• Photos of the damaged/incorrect item
• Description of the issue

We will arrange a replacement or full refund at no additional cost to you.

Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

Contact Us

For any questions about returns or refunds, please contact us:

• Email: [email protected]
• Phone: +61 468 204 763

Last updated: January 2026